In 2019, more than 21 million people passed through Auckland Airport. As a major hub for the region, the airport recognises that following best practice wayfinding principles are critical.
Diadem was engaged to review and redesign its wayfinding suite, from the pick-up and drop-off points to the international and domestic terminals. The audit addressed issues including legibility (such as increased kerning and new colours), multi-lingual messaging for greater inclusion, and smoother user journeys through security controls and airside areas.
Diadem’s in-house knowledge of airport regulations informed efficient collaboration with airport management.