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AUCKLAND AIRPORT TH01

A departure
from the norm

Reducing airport stress begins outside the terminal. Diadem delivered wayfinding solutions to enhance accessibility and create seamless experiences at Auckland Airport’s new transport hub.

Diadem was engaged to apply existing brand design guidelines to TH01, a new transport hub at Auckland Airport. This involved strategy, design, and implementation across wayfinding and signage, as well as temporary wayfinding signage to guide visitors safely during construction.

Client

Auckland Airport

Brand

Maynard

Video Credit

Auckland Airport

Developing
a new approach

The project began with a need to apply Maynard’s interior brand design guidelines to Auckland Airport’s new exterior transport hub, TH01. This brand-new facility features over 320 metres of undercover kerbside drop-off and pick-up space for cars, buses, taxis, and rideshare vehicles.

This was an ambitious endeavour for the airport. When the original guidelines did not fully address the new hub’s scale and specific requirements, Diadem was engaged to develop new sign types, many requiring innovative engineering solutions. Customised signage was essential to ensure effective communication across the high-traffic areas, providing clarity and direction for all airport users.

Considering
every angle

Diadem’s scope expanded to include strategy, design, and delivery across various aspects of wayfinding and signage for TH01, addressing the unique challenges of a transport hub with high ceilings and a need for large-scale signage.

Close collaboration was key to the project’s success. Diadem held workshops with stakeholders to ensure that all signage aligned with the airport’s objectives and branding.

Developing
temporary solutions

Effective wayfinding at an airport can’t wait for a project to be completed, which is why Diadem implemented a temporary wayfinding strategy to maintain accessibility and safety throughout the construction phase.

Recognising the need for adaptability, Diadem designed signage solutions that could be updated as the site evolved. This ensured that visitors could navigate the space safely and easily at all times. Multilingual translations—critical for airports—ensured appropriate and consistent messaging across various languages.

Providing an
integrated approach

Engaging Diadem provided Auckland Airport with a full suite of services, from initial strategy and concept design to delivering custom, strategically placed signage that enhances user experience.

Diadem’s holistic approach ensures consistency and quality across all aspects of the wayfinding and signage system. This project has set a new standard for future airport wayfinding systems, and has reinforced the value of a flexible, collaborative approach.

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